What type of packaging do you use?

Posters and art prints are rolled with thick paper to protect against dust before
being packaged in corrugated triangular shipping containers.

When will my art arrive?
You can estimate your art’s arrival by adding the processing and transit times.
We typically process our custom work immediately our clients makes an order,
it takes 10-17 days for creation and we send the art work without frame but it will
be neatly packaged and it takes17-22 days for shipping.

How do I track my order?
You can quickly check the status of a current order with your order number and
email address. As soon as your art ships, we’ll send you a confirmation email
that includes a tracking number.

How much will shipping cost?
Shipping fee is totally free, except during return process.

Is my package insured?

onerealart.com guarantees your satisfaction and we will give you a refund or a
replacement for purchased items you are not satisfied with. In the remote event
that your package is lost or damaged upon arrival, please contact our Customer
Support Team through LIVE CHAT or by email.

Returns
What is your return policy?

All inspiration. No perspiration.

Not 100% satisfied with your purchase? Box it. Ship it. Wave goodbye. You’ll
receive a full refund, credited to the payment method you used to buy the
merchandise. We hope you shop with us again soon. It’s just not as fun here
without you.

START YOUR RETURN
More Questions? CHAT WITH US.

Ordering
How do I place an order?
Add the product(s) you wish to order in your shopping cart by clicking on the
“Add to Cart” button located next to the product image. When you’re ready to
complete your order, click “Continue Checkout” from within your cart
and follow the instructions.

What payment options do you accept?
We accept payment on delivery, our lovely and amazing customer can place order
and we arrange the customization and ship it to you, then you make payment to our
delivery agent.

Can I cancel my order?
To cancel an order that has not yet shipped, have your order number available
and contact our Customer Support Team by LIVE CHAT or emailing
[email protected] We are unable to process cancellations for items
that have already shipped. Please visit our returns page or
contact us for alternate options.

We are unable to add additional items to existing orders or substitute individual
items. You will need to cancel your existing order and place a new one.
Thanks for your patience!

When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request
from your financial institution. When we request an authorization for your
purchase, your financial institution may place a hold on your account for the
amount of that pre-authorization request. While your financial institution may
place a hold on the pre-authorized amount, your account will only be charged
for the actual transaction amount when the first item on the order is shipped.
Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account
when the actual transaction amount is debited from your account or 3-5 business
days after the pre-authorization request, whichever occurs sooner. Since policies
vary between different financial institutions, we recommend that you contact your
financial institution with any further questions about a pre-authorization.
Onerealart.com will not release pre-authorization holds.

How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search
box that appears at the top of each page.

Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the
visual representation may be approximate, or prints may vary. If you are not
satisfied with the product you receive, you may return it within 7 days
for a refund.

How accurate are the item dimensions listed on your web pages?
Onerealart.com verifies the dimensions of all images on our site, but due to
industry standards sizes can vary slightly up to (1½”). If you are not satisfied
with the product you receive, you may return it within 7 days for a refund.