Whether you’re a longtime fan or making your first purchase, we think you’ll find
shopping with onerealart.com to be fun, fast and convenient.

How to Place an Order
Place the product(s) you wish to order in your shopping cart by clicking on the
“Add to Cart” button located next to the product image. When you’re ready to
complete your order, click “Checkout” from within your cart and follow
the instructions.

Payment Options
We accept payment on delivery, our lovely and amazing customer can place order
and we arrange the customization and ship it to you, then you make payment to our
delivery agent.

Order Cancellations & Modifications
To cancel an order that has not yet shipped, have your order number available
and contact our Customer Support Team. We are unable to process cancellations
for items that have already shipped. Please visit our Returns page or contact
us for alternate options.

Sorry, we’re unable to add additional items to existing orders or substitute
individual components. To make these adjustments, you will need to cancel your
existing order and place a new one.

Product Information
Learn more about our Product Types and Framing and Other Services to find the
art that best suits your style and budget. If you’d like help deciding on an item,
our Customer Support Team is standing by to help. They’re trained experts, and
would love to hear from you!

Privacy & Security
We are committed to protecting your privacy. When you enter your credit card
number on our order forms, we encrypt that information using secure socket
layer technology (SSL) and we store your credit card number in encrypted form
for a limited amount of time, and our employees do not have access to this
information. We do not store PIN data or security codes.

Under no circumstances do we rent, trade or share your email address with any
other company for their marketing purposes without your consent. We use your
personal information for internal purposes such as processing and keeping you
informed of your order. You may receive information from us about new features,
new services and special offers we think you’ll find valuable. If you take advantage
of special offers made by our marketing partners, we may transfer your personal
information to them. Also, we make our customer’s mailing addresses available to
carefully screened companies whose products or services might interest you.
For more information, please see our Privacy Policy.

FAQS
When will my credit card be billed?
Prior to shipping, we have only received a pending pre-authorization request from
your financial institution. When we request an authorization for your purchase,
your financial institution may place a hold on your account for the amount of that
pre-authorization request. While your financial institution may place a hold on the
pre-authorized amount, your account will only be charged for the actual
transaction amount when the first item on the order is shipped. Any pending
refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account
when the actual transaction amount is debited from your account or three to five
business days after the pre-authorization request, whichever occurs sooner.
Since policies vary between different financial institutions, we recommend that
you contact your financial institution with any further questions about a
pre-authorization. onerealrt.com will not release pre-authorization holds.

How do I find a specific item from your catalog?
Enter the exact name of the artwork or the catalog item number into the search
box that appears at the top of each page.

Does the image on your site accurately represent what I will be sent?
We strive for a high degree of image accuracy. However, in some cases, the visual
representation may be approximate. Occasionally, minor modifications occur
between painting runs. If you are not satisfied with the product you receive, you
may return it within 7 days, after receiving your package

How accurate are the item dimensions listed on your web pages?
onerealart.com verifies the dimensions of all images on our site, but due to
industry standards sizes can vary slightly up to (1½”). If you are not satisfied with
the product you receive, you may return it within 7 days.